mpg444 Privacy Policy
Protecting your personal information is our highest priority. Learn everything about how we collect, use, and keep your data safe — all the details are here.
mpg444 is a trusted online gaming and betting platform in Bangladesh. It is our ethical responsibility to protect the personal information of every user who uses our services. This privacy policy explains what information we collect about you, why we collect it, how we use it, and what rights you have over your information. Please read this document carefully — it forms part of an important legal agreement between you and us.
We believe that transparency is the foundation of trust. That is why every data-related activity of mpg444 is clearly stated in this policy. We never sell your information to third parties without your consent.
What Information We Collect
We collect the following types of information during registration and use of the mpg444 platform. Each piece of information is collected for a specific purpose and we do not collect anything beyond what is necessary.
1.1 Personal Identity Information
We collect the following information when you create an account:
- Full name (in Bengali or English)
- Date of birth (for age verification — minimum 21 years)
- Mobile number
- Email address
- Username and password (stored in encrypted form)
1.2 Financial Transaction Information
We collect the following to process deposits and withdrawals:
- bKash, Nagad, Rocket, or Upay number
- Bank account number (for bank transfers)
- Transaction amount and date
- Transaction reference number
Card numbers or bank PINs are not stored in our system.
1.3 Device and Technical Information
We automatically collect the following to improve service quality and ensure security:
- IP address
- Browser type and version
- Device operating system
- Duration of site access and usage
- Cookies and session data (details in Section 5)
1.4 Support and Communication Information
When you contact us via live chat or email, a record of that conversation is stored. This helps resolve your issues more quickly in the future.
Purpose of Data Use
Collected information is used only for the purposes listed below. Your data is not used for anything beyond this.
Account Management
Personal information is used to create, manage, and verify your account. This includes confirming age verification (21+).
Financial Transaction Processing
Financial information is used to correctly process deposits and withdrawals. This information is needed to ensure a minimum deposit of ৳500 and a minimum withdrawal of ৳800.
Fraud Prevention
Device and transaction information is monitored to detect suspicious activity and prevent misuse.
Service Updates and Notifications
Contact information is used to deliver important service updates, bonus offers, and security notifications to you.
Service Improvement
User behaviour is analysed to further improve the mpg444 platform experience. This analysis is done in a completely anonymous manner.
Customer Support
Support history and account information are used to resolve your issues quickly and effectively. Our support team provides service in Bengali 24/7.
Data Storage and Security
Encryption and Cybersecurity
All data transmission on the mpg444 platform is secured through SSL (Secure Socket Layer) encryption technology. Your password is never stored in plain form — it is stored using a one-way hashing method.
Our server infrastructure is protected by the following security measures:
- 24/7 server monitoring and intrusion detection systems
- Regular security audits and vulnerability assessments
- Data backup and disaster recovery planning
- Restricted staff access control (Least Privilege Principle)
- Firewall and DDoS protection
Data Storage Location
Your personal information is stored in secure data centres. mpg444 ensures that all data processing partners follow the same standard of security policy.
Response to Data Breaches
If a data breach occurs, we will notify the affected users as quickly as possible and take the utmost measures to minimise any harm.
Sharing Information with Third Parties
mpg444 never sells your personal information to third parties for commercial purposes. Only the necessary information may be shared in the following limited circumstances:
Payment Processing Providers
Financial information required solely to complete transactions is shared with payment gateway providers such as bKash, Nagad, Rocket, and Upay. These organisations are governed by their own privacy policies.
Legal Authorities
It is our legal obligation to provide necessary information in response to a valid order or investigation from a government or legal authority. In such situations, we provide only the information required by law.
Technology Service Providers
We work with certain third-party technology service providers for platform operation and maintenance. These partners may only use the information necessary to perform their services, and using it for any other purpose is prohibited by contract.
What We Never Do
- We do not sell your information to advertisers
- We do not send third-party marketing messages without your consent
- We do not share information with unknown or unverified organisations
- We do not share information with social media companies for sales purposes
Cookies and Tracking Technology
What Cookies Are and Why They Are Used
Cookies are small text files stored in your browser. mpg444 uses cookies for the following reasons:
- Essential cookies: Maintaining login sessions and ensuring security
- Functional cookies: Remembering your preferences and language settings
- Analytics cookies: Monitoring site usage and improving the experience
Managing Cookies
You can disable cookies at any time from your browser settings. However, please note that disabling essential cookies may prevent you from using certain important features of the site, such as automatic login.
Local Storage and Session Data
In addition to cookies, we use the browser's local storage. This information stays only on your device and is not sent to any server unless required for the service.
Your Rights
Every user of mpg444 has the following rights regarding their personal information. To exercise these rights, please contact our support team.
Right to Access Information
You can request to know what information about you is stored with us.
Right to Correct Information
If your information is incorrect or incomplete, you can request that it be corrected.
Right to Delete Information
In certain circumstances you can request that your information be deleted (subject to legal obligations).
Right to Object to Processing
You can object to certain types of data processing, particularly for marketing purposes.
Right to Data Portability
You can request to receive your information in a common format (such as CSV).
Right to Restrict Processing
In certain circumstances you can request that processing of your information be temporarily suspended.
How to Exercise Your Rights
To exercise any of the above rights, contact us via our 24/7 live chat or by email at [email protected]. We will process your request as quickly as possible.
Data Retention Policy
How long data is retained
We retain your data only for as long as it is needed to provide our services and meet legal obligations. Generally:
- Active accounts: All relevant data is retained for as long as the account remains active.
- Transaction records: Financial transaction records are retained for a specified period in accordance with legal requirements.
- Closed accounts: After an account is closed, necessary data is kept only for a specified period to meet legal obligations, then securely deleted.
- Support conversations: Customer service records are retained for a specified period so they can be used to resolve any future disputes.
Secure data deletion
Once the retention period ends, your data is completely and securely deleted or anonymized so that you can no longer be identified.
Protection of Minors
21+ policy strictly enforced
The mpg444 platform is exclusively for users aged 21 and above. We do not knowingly collect any information from minors.
Age verification is mandatory at registration. If we become aware that a minor has opened an account using false information, that account will be immediately closed and the associated data will be deleted.
If a parent or guardian believes their child is using this platform, please contact us immediately at [email protected].
Policy Changes and Updates
Update process
mpg444 may review and update this privacy policy from time to time. Changes may occur for the following reasons:
- When new services or technologies are introduced
- When laws or regulations change
- To improve data protection standards
- Based on user feedback
Notification of changes
For significant changes, we will notify you by email or via a notification when you log in to the platform. The date of any change will always be noted at the top of this page.
Continued use of the platform after an update will indicate that you have accepted the revised policy. If you have any objection to a change in policy, please contact us.
Contact Us
If you have any questions, concerns, or requests regarding this privacy policy, please contact our privacy team through any of the channels below.
Privacy-related contact
Available in Bengali 7 days a week, 24 hours a day.
We will respond to your request as quickly as possible. Instant support is available via live chat.
For other legal matters, please see our Terms and Conditions and Responsible Gaming pages.
We are committed to protecting your data
If you have questions, our Bengali support team is always here for you. Play safely and enjoy with peace of mind.